If a consumer has bought goods and they are defective, the consumer has a right to refuse the goods and ask for a refund, as it is not of satisfactory quality. Nicola (Nick) Giannantonio Legal Services. All rights reserved. In that case, you are usually obliged to inspect the goods before purchase and decide for yourself if it’s what you want. If you or someone you care about has suffered a loss or been injured due to a defective or unsafe product, contact our preferred experts, Nicola (Nick) Giannantonio Legal Services. There are a wide range of products that may be subject to defects or product recalls, including: If you are having financial difficulties and want to clear your debt and repair your credit, you can get help. If it did, you may be entitled to a refund or some other form of compensation by contacting the store or the manufacturer and explaining your problem. There are a number of sections in the Consumer Protection Act that allow goods to be returned, but it is important to note that there is no general right of return. Definitions. The Consumer Protection Act 1987 gives you the right to claim compensation against the producer of a defective product if it has caused damage, death or personal injury. In this Act, unless the context otherwise requires,— (1) “advertisement” means any audio … Act immediately if you want to do that. Defective products: A Practical Guide from the . An additional form of consumer protection is contained in the Consumer Protection Act, which relates to the physical protection of the consumer and his/her property from the effects of faulty or defective products. If the store is unwilling to refund your money or otherwise compensate you, or if they insist that you contact the manufacturer, tell them that under the Sale of Goods Act, they are required to handle your complaint. You have protection both in terms of the common law and the Consumer Protection Act No 68 of 2008 when you buy damaged or defective goods. Licenses and Certificates Delivered by the Office, Publicité : ce qui est encadré par la loi, Surveillance : respect des lois par les commerçants, Publications officielles et autres documents, Quality of the services provided by the Office: complaints or comments, PARLe: The Platform to Assist in the Resolution of Litigation Electronically, Exchanging and Refunding Non-Defective Goods, normal use for a reasonable length of time. First, they are legally required to sell products that are suitably fit for their purpose. Generally, a consumer who purchases goods is entitled to sue for damages for breach of the contract if the quality, fitness, or performance of the product does not match the express or implied terms of sale. The first aspect to be determined is when a product should be withdrawn from the market. An action under the CPA or for negligence can be brought for death, personal injury and damage caused to private property as the result of a product defect. An Act to make provision with respect to the liability of persons for damage caused by defective products; to consolidate with amendments the Consumer Safety Act 1978 and the Consumer Safety (Amendment) Act 1986; to make provision with respect to the giving of price indications; to amend Part I of the Health and Safety at Work etc. Regardless of the exchange and refund policy, the merchant can choose among the following course of action: Were you unable to find an answer to your question? Consumers have the right to shop … In this Article we will investigate whether the Consumer Protection Act 68 of 2008 (CPA) applies to second-hand goods or used goods. Solutions on your terms, contact our preferred experts 4Pillars and rebuild consumer protection act defective goods financial.. 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