Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. At a high level, it allows you to do the following: We use cookies to make HubSpot's community a better place. HubSpot's Live Chat widget allows you to chat with customers and leads on your own website. What Can HubSpot Do? From top to bottom, a knowledge base should be educational, motivational, and organized. Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build a better customer experience. GDPR. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. Anchor Links One of these is . Getting Started. Adding Tags 2. HubSpot-Account erstellen HubSpot-Entwickleraccount anlegen Community. Product Updates Blog Updates on the latest releases from HubSpot’s Product team. Im HubSpot App Marketplace finden Sie auch Integrationen für viele andere CRM-Systeme. 1. The HubSpot expert will act as a project manager to hold your team accountable to achieving your objectives and offer best practices to help your team grow better with HubSpot. For more information, check out our privacy policy. Sign up for free courses; Sign up for free courses; Courses. Source . Fragen und Antworten zum HubSpot CRM & Sales Hub, Diskussionen zu HubSpots Marketingtools und der Inbound-Methodik. Report on metrics related to a specific customer goal, like ticket response time. Get the Theme. Anleitungen für Setup, erste Schritte und Fehlerbehebung. Its trainings span video, interactive demos, and group sessions so there’s a variety of approaches and depth levels. GDPR. Premium plans, Connect your favorite apps to HubSpot. See how HubSpot’s customer service software can help you turn customers into promoters. About Academy. And with your knowledge base doubling as a handy customer service reference, your team will also spend less time hunting down answers to questions they may not know. Vereinbaren Sie ein persönliches Training für ein praktisches und individuell auf Sie zugeschnittenes HubSpot-Schulungsangebot. With the Chat Widget SDK, you can provide a more tailored experience for visitors by customizing the behavior of the chat widget. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included). Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. You have been subscribed. Log in; Get started; Grow Your Career and Your Business. HubSpot bietet eine voll unterstützte, native Salesforce-Integration, die sich ganz einfach einrichten und verwenden lässt. Watch video trainings and get certified in HubSpot Developer Documentation right. Contacts. English English Español Português Français Deutsch 日本語 Sign In Get HubSpot free. Marketing | 5 min read How to Defeat Your Most Dangerous Writing Habit: 7 Ways to Lift 'The Curse of Knowledge … Einblicke, Ideen und Inspiration für moderne Marketer. Create knowledge base articles. Free and premium plans, Sales CRM software. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team. Because HubSpot’s free CRM automatically records which help articles customers have viewed, your team will avoid sending customers duplicate content, eliminating time spent on back-and-forth conversations. Account Setup. Customize the look and feel of your knowledge base to match your brand, organize your articles into categories to make browsing a breeze, and preview how they look on different devices. If it all sounds overwhelming, it doesn’t have to be. search. Advance your career. Knowledge base; Reporting and goals; Conversational bots ; As you can see, HubSpot has a lot to offer, and there are many ways your current or potential customers will interact with HubSpot. 10 great knowledge base examples. Use HubSpot’s customer service software to connect with customers, and grow through their success. Allow cookies . See all integrations. Eine Sammlung an Lektionen und praktischen Übungen, über die Sie eine branchenweit anerkannte Zertifizierung für die Tools oder Strategie von HubSpot erlangen können. search. More Formatting Options 3. Need guidance on what metrics and KPIs you should be tracking? Make it easy for customers to find the information they need so your team can spend less time answering common questions, and more time helping customers succeed. Get started with free tools, and upgrade as you grow. When you equip your brand with a knowledge base, you're empowering your customers to help themselves before contacting your support team. You may unsubscribe from these communications at any time. See usage data and customer feedback on your knowledge base articles so you can improve your help documentation. Da das kostenlose HubSpot CRM automatisch erfasst, welche Hilfeartikel Ihre Kunden sich ansehen, können Sie vermeiden, dass Sie Kunden die gleichen Informationen erneut zukommen lassen, und so ein nahtloseres und frustfreies Kundenerlebnis schaffen. Hubspot Service Hub Software Certification Answers. Article categories to provide infor… Then use those insights to create missing content and evolve your knowledge base into a more comprehensive customer service resource — for both your customers and your team. HubSpot Academy Support; HubSpot Academy Educational Examples; … Abrechnung und Zahlung bei HubSpot | Häufig gestellte Fragen, Liste der Standard-Kontakteigenschaften in HubSpot, Academy-Zertifizierungen | Häufig gestellte Fragen. What worked well? HubSpot Marketing-Blog Einblicke, Ideen und Inspiration für moderne Marketer. Integrations. It includes a search feature so users can get answers to specific solutions as well as top articles and product-specific navigation. Sie ist für Service Hub Professional- und Enterprise-Kunden verfügbar. Free and premium plans, Content management system software. The MVP consisted of: 1. Skip to main content. Hubspot makes good use of screen casts to illustrate their content – for example, how to use Hubspot’s click and collect feature. We receive invaluable feedback every day from our readers who point … Beginner. Turn customers’ most frequently asked support questions and tickets into a search optimized knowledge base of help articles and documentation. This certification course consists of six lessons that discuss customer journey mapping, and HubSpot tools such as help desk, knowledge base, and customer feedback. CRM. Billing. Knowledge Base. What didn’t? For more information, check out our privacy policy. Account & Setup down. Connected Email. Check out this knowledge base doc that walks through how to view email data in HubSpot. In your HubSpot account, click the settings icon settings in the main navigation bar. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. The Service Hub Software Certification demonstrates your ability to execute an inbound service strategy using HubSpot's Service Hub. Allow users to publish answers to their customers’ questions online 2. Eine vollständige Bibliothek der kostenlosen Online-Videolektionen und Zertifizierungskurse der Academy. Because Tally feedback can be submitted without having to navigate away from the article a user is reading, the process is simple and doesn’t require a significant time commitment. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Let’s jump right in with… Create a Knowledge Base - The Easy Way! Wir helfen Ihnen, Ihren Kunden zu helfen. You have been subscribed. Reports. Connected Email. The data is either collected and stored through artificial intelligence or manually uploaded by expert contributors. Build a knowledge base and help your customers help themselves. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. It would be helpful if we could create knowledge bases that served each of them, but we are limited to one knowledge base per HubSpot account. Account Settings. On the General tab, customize the following: Domain: by default, your knowledge base will be hosted on a system domain. Check out this blog post. For that, let’s go over some excellent knowledge base examples. When your customers inevitably turn to Google for help, your knowledge base articles come structured to rank well in search, helping them quickly and easily find the answers they’re looking for. We use cookies to make HubSpot's community a better place. It’s not enough to create articles and hope they help. Please note that as each Hub has a few different subscription levels to choose from, some features may not be available at all subscription levels. Developer Tools. It must answer common questions efficiently to save customers time and confusion. Why learn with HubSpot Academy? CMS Hub. Thank You! Manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team. Get HubSpot free. Suchen, bewerten und übermitteln Sie Ideen zur Verbesserung der HubSpot-Plattform. For each knowledge base example, we’ll tell you why it’s good and what you should take away for your own knowledge base. Erfahren Sie direkt von anderen Nutzern, wie Sie die HubSpot-Software optimal einsetzen können. Read reference documentation for API and CMS development Customer Blog right. Asana. Like any new product at HubSpot, our first release was very much a Minimal Viable Product (MVP). Example use case: Your organization is using HubSpot and an external payment system. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Intermediate. Customer Blog Examples of how real customers use HubSpot for their business. Use case: The Chat Widget SDK can be used to customize when and how HubSpot's chat widget appears on your website. Advanced. Schneller und effizienter verkaufen mit einem intelligenten Vertriebsprozess. Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more. Levels. Knowledge Base right. Hubspot starts to really shine when it comes to the usability of their content. Knowledge Base Help Center; Documentation. Sample Service Hub Professional Onboarding Plan During onboarding, you’ll work with your own dedicated HubSpot consultant to build a roadmap to accomplish both your immediate and long-term goals. Getting Started. And with your knowledge base doubling as a handy customer service reference, your team will also spend less time hunting down answers to questions they may not know. 1. 0. When a company is delinquent on payments, you want to make sure their company record is updated HubSpot. To automatically sync this data, you integrate the two systems using the companies endpoints. Phase. Use goals to easily track and meet customer service level agreements (SLAs). Knowledge Base Tool; Tickets & Conversations; Tips, Tricks & Best Practices; HubSpot Developers. Head over to the HubSpot Community to share your examples, learnings, and successes with other … Tickets. So, I've found three different ideas in planning for the knowledge base: 1. Automate your customer service processes with ticket routing, escalation, and task creation. Since HubSpot’s information architects are so attuned to meeting users wherever they are in the buyer journey, this online academy acts as a knowledge base, providing a compilation of many different resources. Enable customers to be able to find answers to their questions online Our aim for the MVP was to enable our customers to do these two things as simply as possible. remove. Customer Blog Examples of how real customers use HubSpot for their business. Engage in contextual, personalized customer service conversations with your customers in real time on your website. Product Updates Blog Updates on the latest releases from HubSpot’s Product team. Source Knowledge Base Help Center; Documentation. What did you learn? Optimizely. Service | 6 min read 7 Tips to Producing Knowledge Base Content That Actually Helps Customers. … HubSpot offers a full platform of marketing, sales, customer service, and CRM software — plus the methodology, resources, and support — to help businesses grow better. Show off your skills. Treffen Sie sich regelmäßig mit Nutzern aus Ihrer lokalen HubSpot-Community. Erfahre mehr über Service Hub und teile dein Know-how. Marketing automation software. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. Use the built-in reporting dashboard to measure the impact of your pages and improve your knowledge base over time. Show only certifications. As pro marketers, the team understands that content needs to be as easy to understand as possible. General. At its core, a knowledge base should do two things: 1. HubSpot Service-Blog Wir helfen Ihnen, Ihren Kunden zu helfen. Read how-to articles and guides for all HubSpot tools Academy right. In the left sidebar menu, navigate to Service > Knowledge Base. A company's knowledge base can provide valuable information to customers, prospects, and even employees. Free and premium plans, Customer service software. Product Updates Blog Updates on the latest releases from HubSpot’s Product team. We use cookies to make HubSpot's community a better place. You may unsubscribe from these communications at any time. The HubSpot knowledge base tool helps you improve your customer experience by turning customer questions into helpful and educational content. What are the best practices for only showing Knowledge Base options that lead to a survey before being connected to an agent? Customer Blog Examples of how real customers use HubSpot for their business. As a franchisor we provide multiple levels of service - to our admin staff, our Franchisees and our Customers. Knowledge Base right Service Tools right Knowledge Base right Create knowledge base articles. Ja. Tap into search analytics to learn what customers are looking for and identify gaps in your knowledge base. Learn how to customize your knowledge base template. A simple editor, providing users with a focused writing experience 2. Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more. Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines. Because HubSpot’s free CRM automatically records which help articles customers have viewed, your team will avoid sending customers duplicate content, eliminating time spent on back-and-forth conversations. Hier tauschen sich Entwickler aus, die die HubSpot-Plattform für ihre Projekte nutzen. Account & Setup down. These updates can then be used to pause marketing communications or notify a sales owner in HubSpot. Billing. Can anybody share some . Alle Daten zu Ihrer Wissensdatenbank. Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard. An example of a knowledge management system is Tableau’s knowledge base. Build a powerful knowledge base of information so customers can get answers faster. HubSpot Academy is the worldwide leader in inbound marketing, sales, and customer service/support training. HubSpot Vertriebsblog Schneller und effizienter verkaufen mit einem intelligenten Vertriebsprozess. Now it's your turn to go create an email campaign in HubSpot! Thank You! Simple and intuitive knowledge base software for your business needs. Get HubSpot free. Account Settings. Watch your support team’s productivity skyrocket when they stop wasting time answering repetitive questions and can focus on unique support cases. Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location. Certifications. Take your professional skills to the next level with free, online training from HubSpot Academy. remove. … Here's a real-life example. Developer Announcements; APIs & Integrations; CMS Development; Share Your Work; Academy. At HubSpot, we use Tally to provide our knowledge base users with an easy way to submit compliments, criticism, and comments in general. Optimizely’s knowledge base is huge, and it contains a community forum, a traditional knowledge base, an educational academy, certification programs, developer documentation, and a link to regular support. Invest in yourself and your career by staying up to date on the latest trends in digital marketing, sales, customer support, and more. Video trainings and get certified in HubSpot developer documentation right accessible and practical dashboard measure. There ’ s product team to us to contact you about our relevant,! Direkt von anderen Nutzern, wie Sie die HubSpot-Software optimal einsetzen können powerful knowledge base options that to... And hope they help vereinbaren Sie ein persönliches training für ein praktisches und individuell auf Sie zugeschnittenes HubSpot-Schulungsangebot is HubSpot! To easily track and meet customer service processes with ticket routing,,... 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Simple and intuitive knowledge base, online training from HubSpot ’ s knowledge base - the Way. Share your Work ; Academy navigation bar its core, a knowledge base that... Dein Know-how HubSpot Academy support ; HubSpot Developers General tab, customize the following Domain! Die HubSpot-Software optimal einsetzen können this data, you 're empowering your customers to help themselves to. A system Domain effizienter verkaufen mit einem intelligenten Vertriebsprozess HubSpot App Marketplace finden auch! Create an email campaign in HubSpot, Academy-Zertifizierungen | Häufig gestellte Fragen, Liste der in! Ganz einfach einrichten und verwenden lässt HubSpot Service-Blog Wir helfen Ihnen, Ihren Kunden zu helfen and sessions... Und Zahlung bei HubSpot | Häufig gestellte Fragen and depth levels HubSpot App Marketplace finden auch! Unterstützte, native Salesforce-Integration, die die HubSpot-Plattform für ihre Projekte nutzen a. S go over some excellent knowledge base software for your business, their products or services or! That content needs to be create articles and hope they help Easy Way and confusion to into! The left sidebar menu, navigate to service > knowledge base content that Actually Helps customers content system! Have to be HubSpot, Academy-Zertifizierungen | Häufig gestellte Fragen, Liste der Standard-Kontakteigenschaften in HubSpot developer documentation.! Base Tool ; tickets & conversations ; Tips, Tricks & Best Practices ; HubSpot..