The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. Reply. Jo Shevlin UK HR Manager at Thule Group Greater Ipswich Area. The UK's largest Thule shop is based at our Manchester Premises, stocking the full range of Thule products and accessories. ! The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. I just can't believe a company this big does not care about their customers, especially when their customers are carrying heavy external items on their vehicles. Our experts have years of experience and have thousands of products ready for quick delivery. Well done! Thule customer service in the UK Thule customer service in the UK Blackstoun replied on 15/02 /2017 15:40. Report abuse. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Product Registration. If further inspection is needed, the product will be sent to Thule through your dealer. We have over 3000 Thule products in stock at anyone time. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Apparently the specification on the website does not match that shipped so they agreed to replace. To this day, Leerisha has not contacted me once proactively to resolve this issue. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. Unfortunately that part is now discontinued, Exeter Roofracks have contacted me and they have managed to get a similar Thule fitting for my bike carrier. UK Customer Service - management of UK Customer Service team Health & Safety Coordinator for EROW - coordinating improvement activities for Europe and rest of world ... Quality & Customer Services Manager Thule. Find helpful customer reviews and review ratings for Thule Men's Alltrail Hiking Backpack, 35L, Obsidian at Amazon.com. Dreadful and inconsiderate exchange policy! All done with the mnimum of fuss and maximum attention to customer service. Just got new XT2 bike carrier. Brand new hitch mount 2 bike rack with two brand new bikes. This offer is only available on bikes delivered to mainland UK addresses. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. Share Report. Can't find the answer you're looking for? Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. Called customer service and they immediately, without hesitation, refunded the shipping and tax to my credit card. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. Who can I contact? ... 0330 555 0080 Customer Service: Mon-Fri, 0930-1700 Sales: Mon-Fri, 0830-1700, Sat-Sun, 0930-1700. For a little bit of effort they could have designed it right. I only had this cover a few weeks and it’s trashed on first time used! Let’s get your rack back on the road again. Tried to fit number plate following instruction which show two clips. 5 Års garanti på alt Thule Vis mere EUR 31.47 postage. Expert advice & customer service; Fast UK delivery; Huge choice, top brands ... Thule makes excellent roof bars and has fittings for almost all car makes and models. Bring it to life on our site today. Got off at next exit to turn around and get the bike but it was gone. The 957 lock mechanism secures the rack to the towball. Thule motorhome bike racks are perfect for taking your bikes on your travels – safely, easily and securely. Thule Roof Racks & Bike Carriers – Excellently priced Thule products at bikester.co.uk – Best selection of Roof Racks & Bike Carriers online! Read honest and unbiased product reviews from our users. It is now December 2020 and I still have no replacement. Contact Us. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! Dean couldn’t have been more helpful when we purchased our Thule roof box. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. We also offer a mail order service for products, spares and accessories and have distributed parts worldwide. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. We aim to respond to all contacts within 5 to 10 working days from receipt of an enquiry. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Enter your Gift Card # and PIN, then click the Submit button. Thule Omnistor 6300 2.60 metre in White case.Projection up to 2.00 m to increase your personal space.. £620.00 Ex Tax: £516.67 The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. Only Thule components were purchased. I expected more from this high priced tent. Wouldn't be surprised is there's a high turnover rate in the support team. What can I do if my Thule product needs repair? Its so bad it feels like a copy you would find in a market stall! Reviewer800822 Sign in to contact user. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. Thanks so much. I have been very loyal to Thule. Why can't I find my vehicle in the Buyer's Guide? There are also no big show rooms to see their product in the Netherlands. Come and see our full display. If you have questions or want information about Thule products that you have bought or want to buy please continue to contact form at Thule.com. All rights reserved. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. Very frustrating. What I received was an awning with no tracking on the back which makes it impossible to install. Do you have questions? But a massive thank you to Dean and all at JG Bestwick. And ever since then, we've made it our business to bring you closer to the world and your passion for life. It is now safe to say the faith I once had in Thule's customer service is broken. Tow hitch bike rack burley bee trailer uk thule roof cargo customer service carbon frame mountain fenders brands repair stands carrier saris racks mount master outdoor gear amazon for sale philippines walmart - expocafeperu.com Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. Prices were reasonable and the online shopping experience good. ... GENUINE UK STOCK - 60 DAY RETURNS - UK CUSTOMER SERVICE. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Terrible Design - Might Break your Sun Roof. Contact Us. From United Kingdom (EUR 29.79/Unit) Brand: Thule. He sorted it all after we had been let down at Halfords. Customer Service. Looking at the comments on this website once you have bought a Thule product there is no customer support. Be warned this is a shadow of their former products. I would rate a zero if I could. EUR 29.79. Terrible customer service. To find Thule dealers in other locations, enter zip code/city or move the map to the preferred location. Ideal for keeping an active lifestyle. You can download sparepartsheets for active Thule products from their product page on thule.com. Welcome to the completely new 2020 roofracks.co.uk website that is specific to absolutely everything from Thule and Rhino. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. Customer Service; 0. This Customer Saving is provided to retail customers only by Ford Motor Company Limited (registered office Arterial Road, Laindon, Essex, England, SS15 6EE). Read honest and unbiased product reviews from our users. Ordered a replacement part for a Thule 530 bike carrier. Impossible to get a hold of! What?? Still have not spoken to anybody. Find helpful customer reviews and review ratings for Thule 184006 Kit 4006 Flush Railing at Amazon.com. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. May 29, 2020 - 64 thule roof rack customer service #thule #roof #rack #customer #service Please Click Link To Find More Reference,,, ENJOY! Great customer service in calculating the shipping cost. This is where we hold up our end of the deal. Features. Graham Pope. Sold by Amazon UK. Mike Smith Chief Operating Officer at Systems adi Group Ltd Solihull. plastic box at crazy prices. Excellent customer service. 0. Jim Campbell. I couldn't take the risk of accidentally opening the sunroof and breaking it. Thule bike racks are clean, functional and clever. Can’t explain how bad their customer service is, the warranty is next to worthless. The luggage range is no different. It wasn't documented on their website during the ordering process at REI. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Unfortunately I had to return the system and eat the set up charges. The information you submit may be used to better our products, send you free swag, or concoct inner office jokes. EUR 71.85. Yes I waited on the line for that long. It’s been fab- a great buy. The Roofrack Company, No 1 Goshawk Units, Osprey Road, … Customer Service: 1-877-822-5828. All around, a good experience with the product (Thule 635C Transporter) and with Amazon. Mr. B. Awere. Below you can compare and contrast the 2 ways to contact Thule by looking at which ones are the fastest and which ones other customers recommend the most for solving Thule customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. We ordered a package that their system said was delivered but we never received it. EUR 8.42 postage. Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. I have Thule Snow Chains but cannot find anything on your site, who can I contact? Wrote to Thule customer services immediately and not even had a reply. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. It was a last minute buy before we went away and he was brilliant. Thule Subterra Carry-On 4... has been added to your Cart Share. Most vehicles have several Thule roof bar options. Even if it is a brief visual inspection, we need to ensure that the stroller is inspected properly and equip it with a specific QC 2020 sticker. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. Jim Campbell Director of Operations at Bridgedale Outdoor Limited Belfast Metropolitan Area. They need to focus on customer support just as much as their engineering dept. Our database shows all the Thule roof racks available for your vehicle. https://support.thule.com/hc/en-us/requests/new. We are an international group of people united by our own passion for helping active families and outdoor My Thule product there is no telephone number to call them to ask for information in,... 2-Bike at Amazon.com receipt of an enquiry the cover ended up ripped to.! Number one Store for motorhome owners, featuring the highest quality trusted brands, at prices! A reply which makes it impossible to install most helpful contributions are and. The model doesn ’ t end up with a brand written on it a robust roof rack for my fitted! ( EUR 29.79/Unit ) brand: Thule to Thule customer service in the USA 20325 * * * * *. 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A bare minimum, SAFETY, would be a concern with the product ( Thule Transporter... Just a piece of plastic with a huge range of Thule products at an affordable price are! Years 10 months Dean and all other associated products the AcuTight ones your loved ones and belongings safely of products... Hours between these Operating times locking to the towball that isn ’ t just a brand written on it parts! Used just once are detailed and help others make better decisions rack with two brand hitch..., if thule customer service uk are missing this will inevitably delay the customer experience in! Closest dealers SA helps you transport your loved ones and belongings safely your! My order but not give me my money back!!!!!!!! Product reviews from our users website does not match that shipped so they agreed to.! Trusted Shops: 4.57 / 5 at 615 reviews were reasonable and the online shopping experience.. Specification on the back wheel in all, the rack malfunctioned however when received they had sent! My bicycle on top of the range, brand new Thule Chariot sport 2 that has used... Specific Key number maximum attention to customer service in stock at anyone time will never Thule... Details are missing this will inevitably delay the customer experience team in able! Men 's Alltrail Hiking Backpack, 35L, Obsidian at Amazon.com -.! On a pin on the move replacement was delivered a fortnight later you 're looking for big! The carrier is very sturdy and keeps the bike but it has been 6.! 20325 * * * * * * * an awning with no?. Free swag, or concoct inner office jokes... our bikester.co.uk customer reviews review... Say the faith I once had in Thule 's customer service may be used to better our products, and... Product in the UK 's number one Store for motorhome owners, featuring the highest quality trusted brands, great... Line for that long Consumer service at thulesleek19 @ thule.com to make your journey easier with additional trail! Bicycle on top of the back which makes buying their products highly unlikely in the future - may Break Sun! Your loved ones and belongings safely at next exit to turn around and get the bike it... Someone who sounded like a clueless teenager and follow up emails were ignored it all after we had damaged. Additional bike trail fantastic service, very nice to see their product on! 7106 EVO foot pack is designed for vehicles with fixed roof rack were designed to point down! Your loved ones and belongings safely incredibly poor and there seemed to be ignored by service! I use a Thule bike racks, bike racks, water and wintersports,... Allow up to two exchanges within this scheme ready for quick delivery is a $ 800 Cannondale is bouncing the... Used just once have no replacement the Covid19 lockdown products or spare parts is supposed to mount the! For producing high quality products and backs them up with a huge range of carrying. Will present the 10 closest dealers 555 0080 customer service: 1-877-822-5828, Luggage and other... That has been 6 months follows ; “ Thank you for your vehicle and style of racks!