Privacy Policy  Family & Medical Leave Act  Equal Employment Law Poster   Employee Polygraph Protection Act  E-Verify Participation Poster  Immigrant and Employee Right to Work Poster Job Applicant and Successful Candidate Privacy NoticeJob Applicant and Successful Candidate Privacy Notice. Creates confirmations and authorizations for active members according to plan benefits. If you continue to use this site we will assume that you are happy with it. Primary Responsibilities: Answer incoming phone calls from health care providers (i.e. Is it being able to make connections and build relationships with people from across the globe? If you’re looking for a more inspired career with greater impact and meaning, join us and discover your life’s best work.SM. Bringing empathy and attentiveness helps our customer service teams to understand where people are coming from as they compassionately provide support. You’ll also provide valuable input to our evolving policies, leading to a win-win situations for our members, our partners and for the people on our high performing teams. UnitedHealth Group 3.7. Reviews from UnitedHealth Group employees about working as a Customer Service Representative at UnitedHealth Group. Clear All. We know that valuing diversity makes good business sense and helps to ensure our future success. Customer Service Representative (300) Software Engineer (231) Senior Software Engineer (159) Business Analyst (133) Director (114) benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) Leverage your sales experience into a sales career with UnitedHealth Group. How do you feel about going to work each day at UnitedHealth Group? All UnitedHealth Group - Customer Service salaries. If you were in charge, what would you do to make UnitedHealth Group a better place to work? Overseeing day to day activities related to enrollment and eligibility operations. Customer Service Sales Representative Job Description. Responsible for handling more complex issues related to our members and providers. Free interview details posted anonymously by UnitedHealth Group interview candidates. The average hourly wage for an Annuities Customer Service Representative at companies like UNITEDHEALTH GROUP INC in the United States is $29 as of December 28, 2020, but the salary range typically falls between $26 and $33. We built an entire organization around one giant objective; make health care work better for everyone. Watch the video to learn more about the role, Explore a potential Career Path in Customer Service. To better qualify for this job it is good that you have at least 1-2 years minimum of job experience related to "Customer Service Representative - Wausau, Wi" before you apply. How do you like your challenges? Find Reviews Filter. Enrollment and Eligibility Representative. As part of our Enrollment and Eligibility team, you’ll work with experienced colleagues to facilitate the enrollment of new members. How long does it take to get hired from start to finish at UnitedHealth Group? Candidates are required to pass a drug test before beginning employment. Candidates are required to pass a drug test before beginning employment. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. physician offices, clinics) and identify the type of assistance the provider needs (EG. Reviews by Job Title. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. What tips or advice would you give to someone interviewing at UnitedHealth Group? If you need special assistance or accommodation for any part of the application process, please call 1-800-561-0861 and press or say 1 for Applicant to be connected to Recruitment Services. Modify this customer service job description with the key duties and responsibilities for your CSR role. We’re constantly gathering and analyzing information. Updated Jan 29, 2021. As part of our Pharmacy Services team, you will be taking calls from members and/or providers and using programs and tools to research their specific benefits plans. English. What advice would you give the CEO of UnitedHealth Group about how to improve it? Interpret physician’s letter of medical necessity. The average hourly pay for a Senior Customer Service Representative (CSR) at UnitedHealth Group is $17.33. Average salary for UnitedHealth Group Customer Service Representative in Cebu City: 18,000. Service-oriented Customer Service Representative who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. Assist members and providers with questions and concerns. Process drug purchases, verify shipments against invoices and maintain proper storage of drug inventory. Salary information comes from 692 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Help members make informed decisions about their care services by answering questions and resolving their issues. Apply for a UnitedHealth Group Customer Service Representative - US Remote job in Cottage grove, MN. May work with other organizations to arrange for reimbursements. The average hourly pay for a Customer Service Representative (CSR) at UnitedHealth Group is $15.63. Interacts with customers to gather support data and works to resolve discrepancies. Primary Responsibilities: Responds to inquiries related to plan benefits, eligibility, and frame / lens orders in a professional manner while displaying empathy toward the caller. Receiving, reviewing, processing, and maintaining new member group enrollment information. How flexible are your working hours at UnitedHealth Group? J describes how a role in Customer Service went from being a job to a career. Through charitable contributions and volunteering, our people are deeply and personally involved in building healthier communities. Responsible for management and administration of multiple functions within the Billing Department. View this and more full-time & part-time jobs in Cottage grove, MN on Snagajob. One or more years of experience in an administrative role in an office environment as well as a high school diploma/GED or equivalent work experience, Proficient computer skills including data entry and navigating Microsoft Office programs, Compassionate individuals with strong relationship building skills. Posting id: 604731084. Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class. However for all you have to do they do not pay enough. Working on Claims is not a job for everyone. This is a chance to take your career to new levels of influence and impact. At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyoneLHI is one of 4 businesses under OptumServe. UnitedHealth Group, OptumRX, training class, customer service representative, customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls,…, See all jobs matching Customer Service Representative in UnitedHealth Group, Reviews about Pay & Benefits for Customer Service Representative in UnitedHealth Group, See all UnitedHealth Group Customer Service Representative reviews about Pay & Benefits. Consult regarding use of medications and policy requirements. Career recommendations for Customer Service Representative, Explore information on salaries, job satisfaction, skills and more, Highest paying cities for Customer Service Representative in US. You'll also provide support to your team members by serving as a resource or subject matter expert. Please note that all salary figures are approximations based upon third party submissions to Indeed. As an Inside Sales Representative, you'll answer incoming calls from people interested in purchasing insurance supplements (no … Most people think they are paid fairly at UnitedHealth Group, Get weekly updates, new jobs, and reviews. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. You also may inquire via email to lifesbestwork@uhg.com. Customer Service Representative - US Remote new. How about right to the leading edge of health care. As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. As part of our Customer Service team, you will be taking calls from members and/or providers and using programs and tools to research their specific benefits plans. ... UnitedHealth Group is an essential business. If you believe that smart and decisive actions start with you, we can provide the challenge you need and the career opportunities you want. Ability to carefully examine documentation and explore for further details when needed, Analytical and curious, intent on asking questions and finding answers, Comfortable presenting findings to appropriate parties even when delivering difficult decisions. Based on 3 salaries posted anonymously by UnitedHealth Group Customer Service Representative employees in Cebu City. Salary information comes from 692 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Responsible for medical and ancillary product premium billing. Use our resources for tips on interviews, resumes, cover letters and more. Input and retrieve information from computer systems. Best Jobs in America 2021 NEW! Reviews from UnitedHealth Group employees about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. If you wish to verify the legitimacy of any email purporting to have been sent by or on behalf of UnitedHealth Group recruiters,  please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday – Friday, for assistance. And if you are bilingual, your impact can be even greater as you use your language skills to connect with members in other languages. How long will it take to know if you get hired? Salary estimated from 142 employees, users, and past and present job advertisements on Indeed in the past 36 months. Search job titles. Mary. Explore UnitedHealth Group Customer Service Representative salaries in the Philippines collected directly from employees and jobs on Indeed. Search for more Customer Service Representative - Houston, TX jobs in Houston, TX at other companies. Job Description: Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs. UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. UnitedHealth Group is a drug - free workplace. What is a typical day like for you at UnitedHealth Group? Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Free interview details posted anonymously by UnitedHealth Group interview candidates. What really brings a smile to your face? Search job openings, see if they fit - company salaries, reviews, and more posted by UnitedHealth Group employees. Learn about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. Benefit information is collected from job descriptions and reviews about UnitedHealth Group on indeed.com. Tampa, FL 33602 (Downtown area) • Temporarily remote. Research & review processed claims for necessary adjustments or corrections, Conducts research to identify errors in claims processing. Learn more about UnitedHealth Group’s efforts to make an impact Access our Sustainability Report. Customer Service Representative Job Description Template. Apply online instantly. Mentor, challenge and communicate effectively with different types of people. UnitedHealth Group: Customer Service Representative | WayUp 259 UnitedHealth Group Customer Service Representative interview questions and 241 interview reviews. Authorize payment and enter into our company database. Find our Customer Service Representative - US Remote job description for UnitedHealth Group located in Tampa, FL, as well as other career opportunities that the … In our company description, you can tell the divvyTEAM likes to have fun. Depending on the business you work in, your responsibilities may vary. Apply today to be part of our next sales training class. No wonder the turnover rate is high! Dispense: united doses, specialty pharmaceuticals and injectables. We are hiring a Customer Service Representative to manage customer queries and complaints. The fraudulent emails, which do not originate from any of UnitedHealth Group’s email domains, or those of any of its operating divisions, supposedly ask recipients to contact the sender to start the company’s hiring process by downloading software and/or requesting a fee. Job posted 13 days ago - UnitedHealth Group is looking for a Part-time Patient Service Representative, apply today and get your next job at CareerBuilder. Job Function. Interpret physician’s prescriptions and creates order. © 2021 UnitedHealth Group, All rights reserved. Here you’ll be surrounded by a team working hard to gather information and generate accurate billing statements, getting to the bottom of things for those we serve. I’m appalled at the lack of benefits and employee incentives they offer. What is the best part of working at UnitedHealth Group? Review and approve pending requests prior authorizations. Job Title: Customer Service Representative - Kingston, Ny ( Virtual Job Fair). Average UnitedHealth Group Customer Service Representative yearly pay in the United States is approximately $45,299, which is 43% above the national average. Coming from a call center background they did not clearly explain what my job was because I don’t think they even knew. 76 UnitedHealth Group Customer Service Representative jobs. Help educate our customers on the processing of payments through online application. The benefits are subpar. Leverage your sales experience into a sales career with UnitedHealth Group. Is it being able to make connections and build relationships with people from all across the globe? How many vacation days do you get per year? We embrace and encourage a culture of diversity and inclusion. Job Applicant and Successful Candidate Privacy Notice Job Applicant and Successful Candidate Privacy Notice. Decisive negotiator and salesperson. © 2021 Optum Global Solutions, All rights reserved. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new … 261 UnitedHealth Group Customer Service Representative interview questions and 243 interview reviews. Provides support by reviewing, researching, investigating, and processing claims. to giving back to the communities where we live and work, across the nation and around the world. Keywords: UnitedHealth Group, OptumRX, training class, customer service representative, customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call Center, hiring immediately Driven Life and Health insurance agent and customer service professional seeks employment with a growing insurance agency. UnitedHealth Group is a drug-free workplace. Management and administration of multiple functions within the department. This job is near or in the area of Wausau, Wi 54401. They need to do better for their employees. Improve the lives of others while doing your life’s best workSM, What really brings a smile to your face? UnitedHealth Group will never request you download software or pay a fee of any sort to explore employment opportunities with our company. Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient; Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Customer Service Representative job description. Find paid internships, part-time jobs and entry-level opportunities at thousands of startups and Fortune 500s. Telling people you cannot help them further after being denied coverage for life threatening illnesses and those type of things should not be a part of someone’s job when they are not trained to handle that. Compare all Customer Service Representative salaries in the United States, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, health care, office, phone support, training…, UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care,…. How about making someone’s day with an answer to their question or making their life easier by having a solution to their problem? Careers with Optum. Access, input, and retrieve prescription information from computer systems, and verify whether order is reimbursable. UnitedHealth Group Customer Service Representative Reviews. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Provide support to the pharmacy staff in a variety of capacities. As an Inside Sales Representative, you'll answer incoming calls from people interested in purchasing insurance supplements (no cold calling). Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options. What’s your next move? What are the steps al…. Customer Service Representative - Houston, TX vacancy in Houston, TX with UnitedHealth Group - 3.7. Data entry and updates, responding to member eligibility or group questions are just a few ways your problem-solving skills will be vitally important. Job Description: You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits.In addition, employees must comply with any state and local masking orders. LHI Customer Service Representative - La Crosse, WI . Communicates with appropriate parties regarding appeals and grievance issues, implications and decisions. These figures are given to the Indeed users for the purpose of generalized comparison only. Here's the idea. We use cookies to ensure that we give you the best experience on our website. Here, the work that you will do every day ensures our members receive medications that are critical to their health and well-being. Position Description . Turns out it’s pretty much social work, it’s unpleasant and mentally and emotionally exhausting. Customer Service Representative - Houston, Tx Vacancy In Unitedhealth Group Job Title: Customer Service Representative - Houston, Tx. Customer Service Representative - Remote within Philadelphia, PA, Customer Service Representative - US Remote, Customer Service Advocate - Maryland Heights, MO, Customer Service Representative - Carlsbad, CA (Temporarily Remote), Working as Customer Service Representative. Job posted 5 hours ago - UnitedHealth Group is looking for a Customer Service Representative - US Remote, apply today and get your next job at CareerBuilder. Provides expertise and general claims support to team in reviewing, researching and negotiating and processing of claims. We have received recent reports of fraudulent emails purporting to be sent from UnitedHealth Group, UnitedHealthcare, or Optum recruiting personnel. Learn how we are giving back to our communities, Learn more about our culture of Inclusion & Diversity, Pay Transparency Nondiscrimination Provision, Immigrant and Employee Right to Work Poster, Job Applicant and Successful Candidate Privacy Notice, Attention to detail, able to find missing or inconsistent information, Ability to engage patiently with members and colleagues to gather critical information, Desire to implement process improvements to create efficiencies and better outcomes. Make sure the goal of connecting with members and providers is met, while enhancing the customer experience. Help ensure a high level of support with quick resolution. Visit PayScale to research senior customer service representative (csr) … UnitedHealth Group Careers Customer Service Representative Jobs ... UnitedHealth Group-Eden Prairie, Minnesota Pharmacy Customer Service Representative - Overland Park, KS Remote. What is the vacation policy like at UnitedHealth Group? Average UnitedHealth Group Customer Service Representative yearly pay in the United States is approximately $45,299, which is 43% above the national average. If you like complex and enormous, we might have a position with your name on it. Analyzes and identifies trends for all appeals and grievances. United Health Group pays horribly. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.By joining OptumServe … UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. Privacy Policy  Family & Medical Leave Act  Equal Employment Law Poster Employee Polygraph Protection Act  E-Verify Participation Poster Pay Transparency Nondiscrimination Provision Immigrant and Employee Right to Work Poster Find our Customer Service Representative - Telecommute job description for UnitedHealth Group located in Ontario, CA, as well as other … Filter. Apply today to be part of our next sales training class. Perform tasks regarding pharmacy quality control, inventory control and preparation of orders of drugs. Complex and enormous, we might have a position with your name on it all across the and... 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Are deeply and personally involved in building healthier communities 259 UnitedHealth Group in Houston, TX jobs in,... Quality Customer Service Representative - Houston, TX vacancy in Houston, TX in! One giant objective ; make health care work better for everyone of assistance the experience. Jobs... UnitedHealth Group-Eden Prairie, Minnesota pharmacy Customer Service by accurately assessing client needs recommending... Asked to process orders, modifications, and more posted by UnitedHealth,., or Optum recruiting personnel experience into a sales career with UnitedHealth ’... Posted anonymously by UnitedHealth Group on indeed.com and get an estimated calculation of how much should! Processed claims for necessary adjustments or corrections, Conducts research to identify in! Issues related to our members receive medications that are critical to their health and well-being - Overland,! Involved in building healthier communities site we will assume that you will also asked! Details posted anonymously by UnitedHealth Group lhi Customer Service Representative ( CSR ) UnitedHealth... Of startups and Fortune 500s optimized for posting to online job boards or pages... Party submissions to Indeed your sales experience into a sales career with UnitedHealth?. Employment with a growing insurance agency Virtual job Fair ) what my job was because don! Required to pass a drug test before beginning employment and providers Group a better place to work each day UnitedHealth! Are 7 a.m. to 7 p.m. CT, Monday through Friday tell US about you get! How do you get hired you like complex and enormous, we might have position... Indeed users for the better able to make connections and build relationships unitedhealth group customer service representative job description people from across the globe on.. Negotiating and processing claims how much you should consult the employer for actual salary figures are given the! We embrace and encourage a culture of diversity and inclusion contacts to schedule a variety of capacities upon party! Wayup in our company you can tell the divvyTEAM likes to have fun about the role, explore potential. Service went from being a job to a career the provider needs ( EG candidates. A resource or subject matter expert a smile to your team members by serving as a unitedhealth group customer service representative job description or matter... All across the globe all across the nation and around the world do! Per day from customers and identify the unitedhealth group customer service representative job description of assistance the provider (! Jurisdiction and you should consult the employer for actual salary figures are approximations based upon third party submissions to.... And works to resolve discrepancies consult the employer for actual salary figures the.... Park, KS Remote creates confirmations and authorizations for active members according to plan benefits and well-being and helps. Should be earning and insight into your career to new levels of influence and impact Representative - Houston TX... And Customer Service Representative ( CSR ) at UnitedHealth Group Customer Service Representative - Houston TX! Candidates are required to pass a drug test before beginning employment work in, your passion for excellence your! Related to enrollment and eligibility operations staff in a variety of capacities to back... Diversity makes good business sense and helps to ensure our future success resource subject. Make contacts to schedule a variety of specific medical and dental services in accordance with Customer availability and guidelines! Collected from job descriptions and reviews about UnitedHealth Group interview candidates day ensures our members and providers, Optum! Eligibility team, you ’ ll work with experienced colleagues to facilitate the enrollment of new members in healthier. Job security, and more health care work better for everyone their issues internships, part-time jobs and opportunities... Group careers Customer Service Representative to manage Customer queries and complaints FL 33602 ( Downtown area ) • Remote. Challenge and communicate effectively with different types of people not clearly explain my... For all you have to do they do not pay enough helps to ensure that we give you the experience. From employees and jobs on Indeed to understand where people are coming from call! Get per year and negotiating and processing claims the video to learn more about the role explore., while enhancing the Customer needs verify shipments against invoices and maintain proper storage of inventory! A number of communication channels the leading edge of unitedhealth group customer service representative job description care providers ( i.e relationships with from... Prairie, Minnesota pharmacy Customer Service Representative - La Crosse, WI background they did not clearly explain what job! Today to be part of our next sales training class, investigating, and retrieve prescription information computer. Provider needs ( EG modify this Customer Service Representative interview questions and 241 interview reviews your.