Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Worked front-desk and nigh audit positions for a long period of time. They must uphold company culture at all times while making guests feel welcomed and valued. Hose down side walk, and water/maintain flower garden. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. You may want to tailor it to fit a specific job description. The BLS projects a 6% increase in demand for lodging manager jobs between 2016 and 2026 and a 9% increase for receptionist careers in general over the same period, so concierge jobs should experience similar growth. Liaising with building management and emergency response teams concerning emergencies. Make sure to tailor these points according to … In addition, knowledge of reservation software is also needed. Some employers demand candidates having past work experience in areas like customer service. Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Inspect work area and make sure lobby is in good order. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Able to function well as an independent worker or in coordination with hotel staff and management. Prepared memos, reports and work order requests. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Education. Dependable with a strong work ethic and high level of performance. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Concierge Job Description for Resume – Responsibilities. To avoid running into this obstacle, make sure to always spell words correctly in your document. Strong organizational skills and attention to detail. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. How to write a Concierge job description. Concierge Resume Examples & Samples Posses knowledge of the area in order to provide customers and employees with information and directions Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment Ability to work a flexible work … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. December 3, 2020. Making special arrangements and reservations for guests makes a big part of the job of a concierge, who usually works at a hotel. Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately. Maintained inventories of office supplies and printed forms and replenish them as necessary. When writing a cover letter, be sure to reference the requirements listed in the job description.In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. You can make Hotel Concierge Resume Templates For Jobs Job Description for your creating task for free. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Established good working relationships with customers/clients. Communicating efficiently and effectively with management, co-workers and the general public. Speaking several languages, IT literacy and discretion are also highly valued at this job. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Things to put on your resume Specific skills to mention Directed, oversaw, and trained department staff. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Not only do we match it with Concierge Description Resume an expert on the subject, but we also make sure you get the most out of the cooperation. See our sample Concierge Cover Letter. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Provided exemplary customer service to Elite Members. Customer Service for customers dealing with foreclosure, Died in Lieu, Short Sales, etc. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Assisted in providing customer service and data entry for nursing. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Provided guidance on preventive services. Use our Simple Resume and Cool Resume templates designed with career experts. Responded to complaints and found the appropriate solution. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or restaurants in … Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Concierge Resume Sample For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Enthusiastic and adaptable with results resolution in diverse environments. Meet the needs of Tenants and Guest; Greet them in a formal and professional way. Hotel Concierge job profile Wrote and developed company/employee policy manuals. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Welcome guest to Home Center for title, mortgage and real estate companies. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. The goal is to contribute to an o… Finding a Job. I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. All of that work for an employer to take a glance. Represented the HOA and its interests to vendors, real estate agents, and contractors. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. I have been on multiple accounts with my tenure with [company name]. For example, guests who want to eat sushi and are unfamiliar with the area may ask the concierge where the closest or the best sushi restaurant is located. Concierge Job Description For Resume. Writing a great Concierge cover letter is an important step in your job search journey. Apply to Concierge, Customer Service Representative, Service Coordinator and more! Provided general office assistance as needed. Finding the inspiration to write an awesome resume can be tough. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Responded to a wide variety of questions and needs, in person and on the phone. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and work experience matter most to an employer in your target field. Provided the highest level of customer service to Clients. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. The position of a concierge is for you if you like working with people and can quickly and easily solve problems. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Emphasize strong skills in communication, multitasking, and time management. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. actual responsibilities of a concierge will vary depending on where they work A concierge’s role goes far beyond just greeting hotel guests. In a residential apartment building, you typically work at a desk or station near the front of the building. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. The objective section of a concierge resume is the introductory statement of your resume. Prepared a summary of cash, check, and credit card activities. The job description also includes performing light housekeeping tasks like maintaining the front desk clean and neat. Training Support Staff and new Management Analyst on Standard Operating Procedures. Maintains accurate … Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Apply to Concierge, Front Desk Agent and more! Concierge Job Description for Resume – Responsibilities. Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Great knowledge of hotel services, local events and venues and transportation options. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Email Address: [[email protected]] Create your new Unique Resume in less than 5 minutes with our templates. Received callers at establishment determine nature of business and directed callers to destination. Responsible for cashiering functions including ringing up sales and service transactions. Assisted with inventory control and restocking of products. Greeted guests in a welcoming and positive manner. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Schedule closings and meetings in conference rooms. Employers often disqualify jobseekers who make mistakes in formatting, spelling, or grammar. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Observed customers CCTV has an alarm system customer service, handle switchboard. Sort garbage and keep an eye on all cameras in the building. Answered phones, ordered all supplies and processed mail. Arranging guided tours and other special activities for residents and/or their guests. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Input orders into Ramquest for Reliant Title. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Answered Spa phone and perform all administrative duties. Residential Concierge Duties. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Deliver any mail, packages and newspapers to the owners of the building. Apply to entry-level positions. There are suitable training programs offered by hospitality schools and the American Hotel … Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Concierge Job Description Resume is high definition template, and size this wallpaper is 638x825. Crafting a Concierge Resume Objectives resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Hiring Hotel Concierge job description Post this Hotel Concierge job description job ad to 18+ free job boards with one submission. A concierge provides guests with information about locations and services outside of the hotel. ... You may want to tailor it to fit a specific job description. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Answer alarms and investigate disturbances. Managed merchandising presentation, signage, lighting, and general spa maintenance. Get the right Concierge manager job with company ratings & salaries. Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer, Confirming which documents have been received and which are still needed for the customer, Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed, Address patient concerns regarding complaints, Assisting patients in receiving their Medical Records electronically, Assist Patient/Proxy with Patient Portal enrollment process, Educates Patient/Proxy about Patient Portal iniative, Assist Patient/Proxy with Patient Portal initial login process, Keep Surveillance of building at all times, Organize daily events occurring through the building using specific programs, Use communication skills extensively on a daily level with tenants, Hold door and greet tenants as they enter and exit the building. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. concierge job description for resume. Greeted incoming and outgoing residents and guests. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Adhered to all best methods and practices delivered by employer. Job description and duties for Concierge. Looking for cover letter ideas? There are plenty of opportunities to land a Concierge Resume Objectives job position, but it won’t just be handed to you. Facilitated resident requests for social events. Providing customer with information pertaining to paperwork needed, where to mail payments. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Maintained required records/ logs and delivered packages to the appropriate residence. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Provided prompt and accurate services to clients. How to write a Concierge job description. Received, stored and disbursed residents' packages. Concierge Job Description for Resume – Responsibilities. Referred unresolved customer grievances to designated departments for further investigation. Addressed resident concerns and issues in accordance with the company's customer service standards. Followed safety and infection control. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. It’s actually very simple. We make it simple and easy to post to our job board and career pages. Crafting a Concierge Resume Objectives resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer … Communicated between nurses, pharmacist, lab staff and doctors. Maintaining key log and taking ownership of all appropriate keys and key fobs. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Extraordinary service to clients changes were made to resolve customers ' service taxi! 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And salon appointments along with up-selling treatments in coordinating events in the best candidate for the hotel pertaining to desk! Answer any questions on the most popular job … Concierge job descriptions, and locating and giving correct. Coordination, and achievements that hiring managers want to see of day by End... Make you a better candidate for the Concierge supervisor job the employer, so as to conducting quality assurance.! Adaptable with results resolution in diverse environments schedules and training staff members their and!